FAQs

  • We are located in the iconic Malabar Building at 14 McCaul St #202, Toronto, ON M5T 1V6, near Queen St W and University Ave. Conveniently within walking distance from Osgoode Station. Please note that we are on the second floor, and there is no elevator in the building. A door code is needed to access the building. Please check your class booking confirmation email to get your code.

  • We provide classes every day of the week. The studio opens 15 minutes prior to each scheduled class and remains open for 15 minutes afterward. Please note that the studio is closed when classes are not in session. Please refer to our schedule for the hours. You need a door code to access to the building. Please check your class booking confirmation email to get the code.

  • There are paid street parking and a parking lot in the building accross the studio.

  • The common washrooms are located just outside the studio. Please note that we do not have shower facilities. We offer a filtered cold water dispenser for you to refill your water. While we do not have lockers, you’re welcome to bring personal items into the classroom and place them in the cubbies. Also, please be aware that the studio doors are locked once the class begins.

  • At our studio, we proudly use Balanced Body Allegro 2 Reformers, widely regarded as the best in the industry. We believe in providing our students with the highest quality equipment, ensuring a safe and effective Pilates experience. The Allegro 2 combines exceptional craftsmanship with innovative design, making it intuitive and easy to use. We are committed to helping you achieve your goals, and that starts with offering only the best for our students.

  • Reformers are specialized equipment used in Pilates that harness springs to offer resistance training for various exercises. They resemble a bed-like frame with a moving carriage that slides back and forth. This unique movement allows for exceptional core stability workouts. Additionally, reformers can be easily customized, allowing you to tailor your workout to achieve the perfect balance of resistance and support.

The Studio

  • If you are a bit nervous about taking a reformer class for the first time, we recommend starting with the Reformer First Timer Class. This session introduces you to the machine, movements, and exercises, providing essential information for safe practice. It’s an interactive class where questions are always welcome. You’ll leave feeling more confident on the reformer and ready for future classes, and it’s a great opportunity to make new connections!

    If you’re ready to jump right in, feel free to browse the class descriptions on our schedule and select the one that resonates with you. We recommend arriving a bit early, especially for your first class, so you can inform the instructor and receive assistance as they show you around. Each instructor is attentive to every participant and takes the time to explain exercises and transitions in detail.

  • Join the waitlist! It’s a great way to increase your chances of getting into the class. You’ll receive an email and text notification if you’re successfully enrolled, based on the contact information linked to your account. A friendly reminder: students can be automatically enrolled up to one hour before the class begins, so it’s important to treat waitlist reservations like class reservations. If you find yourself unable to attend with only an hour's notice or change your mind about coming, please remove yourself from the waitlist as soon as possible. Once enrolled, students are subject to the late cancel and no-show policy. To avoid any penalty fees, make sure to cancel class reservations at least 6 hours before the class starts!

  • Late Cancellation:
    To allow others the opportunity to attend, we kindly ask that you cancel at least 6 hours before class to free up your spot and return the class credit to your account. Cancellations made within 6 hours of the class will result in forfeiting the credit, along with a $10 late cancellation fee. Failure to cancel will incur a $20 No-Show fee, in addition to losing the class credit. Additionally, if you arrive late and are unable to enter the building, it will be treated as a No-Show.

    No-Show Fee: If you do not cancel your class booking and fail to attend, you will incur a $20 no-show fee. This fee will be applied in addition to the loss of class credit. Please remember to cancel any bookings for classes you are unable to attend.

  • Please arrive 10-15 minutes before class. If you are late, the classroom door will be closed, and entry will not be permitted to avoid disrupting other students and the instructor. A late or no-show penalty will apply, resulting in the loss of that class credit. If you know you won’t arrive on time, please cancel your reservation in advance.

  • If you have a monthly membership, you can request up to four membership freezes per calendar year, totaling a maximum of 60 days. Each freeze must be for at least one week. To prevent automatic charges, please give us a minimum of two weeks' notice. Reach out to us at hello@kimovementstudio.com to place your account on hold. Note that when you put your membership on hold, your billing cycle might shift.

  • If you wish to cancel your membership, please notify us by email at hello@kimovementstudio.com.
    A minimum of two weeks' notice is required. Please note that a minimum 3 paid months commitment is required for the monthly membership before cancelling.

  • Join our vibrant community and enjoy the exclusive benefits that come with our monthly membership:

    • 10% off credit top up for yourself

    • Early Access to Class Booking (3-week earlier)

    • 10% Off Select Ki Movement Merchandise

    • Discounts on Special Events and Workshops
      Enjoy up to 50% off select special events and workshops.

    • Exclusive Invitations to Ki Social Events (members only)

    • Get 20% off on any merchandise at the studio on your birthday and receive a complimentary guest credit so you can invite your friend to join you for class on your birthday week.

    • Special Rate on Private Group Bookings
      Planning an event? Members receive preferred pricing on private group classes

    • Surprise Guest Credits
      Enjoy occasional guest credits so you can bring a friend to experience a class with you.

    Click here for more details of the perks.

  • Please book online prior to class. You may book classes and buy packages/memberships on our app by searching "Ki Movement" in the App Store OR you can book on our website.

  • No, classes included in a purchased class pack or membership are non-transferable. However, you can purchase a single Drop-In for Guest and register them for a class.

  • Yes, you can find the expiry date for each class pass on the Pricing page. Additionally, you can check the expiry dates of your purchased passes directly in the app.

Classes & Memberships

  • Grip socks are mandatory for all classes to ensure students' safety on the reformer machine. Wear comfortable clothes that you can move freely in. You’re welcome to bring a water bottle and a towel. We also have a filtered water fountain for convenient refills. Grip socks are also available to purchase at the studio.

  • Yes, please! To help keep our space clean, kindly leave your shoes in the tray at the entrance and wear your grip socks for class (mandatory). If you forget your grip socks, you can purchase a pair at the reception desk.

  • Yes, wearing grip socks is required for all classes to ensure your safety and sanitation purposes. If you forget yours, you can purchase a pair at the reception desk.

  • No, we are a cashless. Please email us if you require assistance with online payment at hello@kimovementstudio.com

  • To respect everyone’s privacy, filming in class is not permitted unless pre-authorized in advance by management. If you are a content creator and would like to film, please email us at hello@kimovementstudio.com to discuss options.

  • To ensure an enjoyable class experience for everyone, please turn off your phone unless you’ve discussed a specific reason for keeping it on with your instructor at the start of class. Instructors reserve the right to ask you to turn off any ringing phone immediately. If you choose to take a call, you will need to exit the studio.

The Studio Policy

Still have questions?

Email us at hello@kimovementstudio.com